In Chapter 5 of The Secrets of Business Mastery, Mike Agugliaro covers several different steps that a service business must take to establish themselves for long-term success. We can use the same six steps as we figure out how to inject the ideas and practices of excellent customer service into the core practices of our business. We will now take a look at how to use the six steps to build the best customer service.

We’re continuing our occasional series on leadership and sharing 3 more counter-intuitive leadership strategies:

Every decision you make in your business today could help prepare you for that better future you describe in your company’s vision statement. CEO Warrior is all about improving everything in your company—not only the present but also the future! As you improve your business, if you are forward-thinking about those improvements, you can be building your ‘business of tomorrow’ today. Let’s look at staffing, technology and customers with a view toward the future.