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While they’re checking their phones and social media, are they going to find your service business there? Social media presents an incredible marketing opportunity, but most home services businesses have barely established a presence. Here are five tips to help you get noticed, get more followers and get more service calls.READ ARTICLE
One-third of new hires start looking for a new job within their first six months of employment. It doesn’t have to be that way in your service business. Often it’s simply the tone that is set on an employee’s first day, first week and/or first month. Too many new hires spend time just waiting around on their first day—that’s poor planning. Others get an opportunity to do something new a few days into the job, but, first, the manager has to find someone to show them how to do it so they’re left waiting. An effective onboarding process can solve these problems. In fact, with good onboarding, new hires can make your team better, stronger and longer-lasting.READ ARTICLE
In Chapter 5 of The Secrets of Business Mastery, Mike Agugliaro covers several different steps that a service business must take to establish themselves for long-term success. We can use the same six steps as we figure out how to inject the ideas and practices of excellent customer service into the core practices of our business. We will now take a look at how to use the six steps to build the best customer service.READ ARTICLE