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Mike J. Agugliaro

Here’s Why Your Service Business Doesn’t Have Any Customer Loyalty

Monday, March, 7th, 2016 at 6:00 am by Mike J. Agugliaro

High customer loyalty is one of the highest targets for service businesses. After all, loyal customers call again, they happily pay on time, they refer their family and friends. Loyal customers are the most profitable because they are repeat business without the cost of marketing. Service business owners want customer loyalty… so why aren’t they getting it? This question baffles service business owners who say, “I give good service, so why don’t customers give me