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Mike J. Agugliaro

Out Bounding

Friday, November, 13th, 2015 at 12:43 pm by Mike J. Agugliaro

Hey, Mike Agugliaro, CEO Warrior, bringing you another episode of what? CEO Warrior TV. You know we don’t play around. I give you massive value that you can implement today, get results. That’s the only reason I do this. Here’s what I want to talk to you about. I want to talk to you about out-bounding. What the hell is even out-bounding? I mean, out-bounding, what I see today in most businesses is the art 

Mike J. Agugliaro

Business Breakthrough: Outbound Calls

Thursday, November, 20th, 2014 at 6:06 am by Mike J. Agugliaro

Today’s business breakthrough is to take apart the mystery of outbounds. So, what is outbounding? In your call center, or however you’re answering your phone, there’s two types of things that should be happening. I always tell my customer service experts, “You’re either picking up a phone to answer someone on the other line, or you’re picking up the phone to talk to somebody on the other side.” Now I know some of you are