Is your Service Company Ruining your Life?
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Mike J. Agugliaro

Business Breakthrough – Scorecards

Thursday, October, 16th, 2014 at 7:11 am by Mike J. Agugliaro

Today’s breakthrough? Scorecards. Yeah I said it. We’re done. That’s it. Don’t you know what scorecards are? No you probably don’t know what scorecards are, but I’m going to tell you right now. They are life and business changing. Scorecards are a document that you put up that shares not only the KPIs of each employee, it also shares the skills and the competencies that that individual needs. An example of skills and competencies: If 

Mike J. Agugliaro

Business Breakthrough – What is KPI?

Thursday, October, 9th, 2014 at 12:17 pm by Mike J. Agugliaro

Today’s business breakthrough is about KPI. I know you’ve attended a business seminar and people keep throwing out the term KPI, which is key performance indicator, but words are nothing without action and understanding. What does it mean? First off, you do need KPIs. You need to know what the target is you want to get to. Then you need to know the levels of that target. In the KPI system for my business, we