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Mike J. Agugliaro

Stop Sending Technicians To Your Customers’ Homes!

Monday, March, 23rd, 2015 at 7:00 am by Mike J. Agugliaro

A customer calls. They’re distraught because something in their home is broken. They found your advertisement and they call you up, hoping that your business can help them. The worst thing you can do is assure them that you’re sending a technician to their house, or that you’re sending a representative to their house, or that you’re sending “one of our plumbers” (or electricians or whatever) to their house. That is NOT what your customer