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Mike J. Agugliaro

Building loyal relationships with your customers and employees with Shep Hyken.

Monday, April, 4th, 2016 at 6:00 am by Mike J. Agugliaro

 Summary:  In this week’s episode of The CEO Warrior Podcast, Mike Agugliaro interviews Shep Hyken, who is a customer experience expert and the Chief Amazement Officer at Shepherd Presentations. Shep is a New York Times and Wall Street Journal best selling author and has been inducted into the National Speakers Association Hall of Fame for Lifetime Achievement in the Speaking Profession. He works with companies and organizations that want to build loyal relationships with 

Mike J. Agugliaro

He’s in the News!

Wednesday, September, 30th, 2015 at 2:20 pm by Mike J. Agugliaro

CEO Warrior’s Mike Agugliaro Releases Third Book in ‘Mastery’ Series. “Secrets of Communication Mastery” Provides Tools to Enhance the Way Leaders Speak and Listen. Founder of CEO Warrior and co-owner of $23 million dollar residential service business, Gold Medal Service, Mike Agugliaro, has announced the release of the third book in his “Mastery” series, entitled “Secrets of Communication Mastery: 18 Laser Focused Tactics to Communicate More Effectively.” The book, which focuses on proven methods of 

Mike J. Agugliaro

Mike Agugliaro to Speak at Success Summit

Monday, September, 28th, 2015 at 4:24 pm by Mike J. Agugliaro

Business owner and service business coach to share his strategies for building a $23 million home service business.  Founder of CEO Warrior and co-owner of $23 million dollar residential service business, Gold Medal Service, Mike Agugliaro will be a keynote speaker at this year’s Success Summit, September 30 – October 2 in Indianapolis. Agugliaro’s presentation, scheduled for Friday, October 2, will include strategies for home-service business owners to improve their performance and business growth. 

Mike J. Agugliaro

Stop Sending Technicians To Your Customers’ Homes!

Monday, March, 23rd, 2015 at 7:00 am by Mike J. Agugliaro

A customer calls. They’re distraught because something in their home is broken. They found your advertisement and they call you up, hoping that your business can help them. The worst thing you can do is assure them that you’re sending a technician to their house, or that you’re sending a representative to their house, or that you’re sending “one of our plumbers” (or electricians or whatever) to their house. That is NOT what your customer 

Mike J. Agugliaro

Business Breakthrough: Need To Track The Right Stuff

Thursday, January, 15th, 2015 at 7:30 am by Mike J. Agugliaro

 Hey, Mike Agugliaro again, another episode of CEO Warrior TV, bringing you another fast-track concept in strategy. Today’s about tracking. A lot of people are like, oh, track your results and have software and track this. But I’ve got to tell you something. A lot of times I see people that are tracking, but they’re either tracking the wrong stuff or they’re not even tracking it properly all the time. I’m going to look