Monday, April, 8th, 2019 at 11:55 am by Mike J. Agugliaro
Categories: Blog Tags: 101 customer service tips, branding, customer service, customer service secrets, customer service tips, great service tips, reputation, service business, serving customers, WOW service
101 Customer Service Secrets (That’ll Blow Your Clients Away) Is your customer service up to scratch? With these rapid-fire customer service secrets, you’ll make some massive improvements. Your customers are the lifeblood of your business. If you’re offering crappy customer service, they’re going to look elsewhere. You need to make yourself stand out from the crowd. You need to offer a service that blows customers away and makes them fall in love with you.
Monday, April, 4th, 2016 at 6:00 am by Mike J. Agugliaro
Categories: Accountability, Goals, Hiring, Podcast, Progress, Success Tags: author, companies, competition, culture, customer, customer service, employees, experience, millennials, podcast, relationships, service awareness
Summary: In this week’s episode of The CEO Warrior Podcast, Mike Agugliaro interviews Shep Hyken, who is a customer experience expert and the Chief Amazement Officer at Shepherd Presentations. Shep is a New York Times and Wall Street Journal best selling author and has been inducted into the National Speakers Association Hall of Fame for Lifetime Achievement in the Speaking Profession. He works with companies and organizations that want to build loyal relationships with
Wednesday, September, 30th, 2015 at 2:20 pm by Mike J. Agugliaro
Categories: News Tags: book, Business, communication, customer service, secrets, strategy
CEO Warrior’s Mike Agugliaro Releases Third Book in ‘Mastery’ Series. “Secrets of Communication Mastery” Provides Tools to Enhance the Way Leaders Speak and Listen. Founder of CEO Warrior and co-owner of $23 million dollar residential service business, Gold Medal Service, Mike Agugliaro, has announced the release of the third book in his “Mastery” series, entitled “Secrets of Communication Mastery: 18 Laser Focused Tactics to Communicate More Effectively.” The book, which focuses on proven methods of
Monday, September, 28th, 2015 at 4:24 pm by Mike J. Agugliaro
Categories: News Tags: Business, customer, customer service, industry, Service, service industy, success
Business owner and service business coach to share his strategies for building a $23 million home service business. Founder of CEO Warrior and co-owner of $23 million dollar residential service business, Gold Medal Service, Mike Agugliaro will be a keynote speaker at this year’s Success Summit, September 30 – October 2 in Indianapolis. Agugliaro’s presentation, scheduled for Friday, October 2, will include strategies for home-service business owners to improve their performance and business growth.
Monday, March, 23rd, 2015 at 7:00 am by Mike J. Agugliaro
Categories: Customer Service, Management, Sales Tags: customer service, customers home, sales, technicians
A customer calls. They’re distraught because something in their home is broken. They found your advertisement and they call you up, hoping that your business can help them. The worst thing you can do is assure them that you’re sending a technician to their house, or that you’re sending a representative to their house, or that you’re sending “one of our plumbers” (or electricians or whatever) to their house. That is NOT what your customer