Thursday, May, 23rd, 2019 at 11:44 am by Mike J. Agugliaro
Categories: News Tags: acrnews, author, contractor, customer service, HVAC, managing follow-up, managing numbers, managing people, managing your business right, mike aguguliaro, Service
Most HVAC contractors will only follow-up with a lead a couple of times, but it can take five, 10, or even 15 touch-points before a customer remembers you and chooses to act. Here are 4 to act on now.
Wednesday, April, 24th, 2019 at 2:38 pm by Mike J. Agugliaro
Categories: News Tags: contractor, contractormag, decision-making, estimates, expertise, options, pricing, Service Business Expert, suprise value, value
How can you, as a Contractor, create happier customers while also selling more and serving your customers at the highest level? Here are seven strategies you can use while sitting with your customer face-to-face to help.
Thursday, January, 28th, 2016 at 5:31 pm by Mike J. Agugliaro
Categories: News Tags: commitment, contest, contractor, customers, employees, HVAC, leaders
I am very proud and honored to be chosen as one of The Best Contractors to Work For in 2015. Please read this article from The NEWS! The NEWS Celebrates 2015 Best Contractors to Work For Successful HVAC leaders engage, inspire, and achieve Happy employees equal happy customers and successful HVAC leaders recognize this better than most. The industry’s best contractors understand that high-quality employees deserve more than just a paycheck. They crave a career,
Monday, October, 12th, 2015 at 6:00 am by Mike J. Agugliaro
Categories: Podcast Tags: branded, Business, contractor, employees, sales, successful, training
Summary: In this week’s episode of The CEO Warrior Podcast, Mike Agugliaro interviews Steve Mores, who is the Vice President of Sales for Dynamic Air Quality Solutions. Steve trains contractors on how to be successful and capitalize on every single call. During the podcast, Mike and Steve discuss training, best practices, private labeling, the sales process, marketing, and customer experience. Main Questions Asked: What are the important things on training employees who deliver education
Thursday, October, 16th, 2014 at 7:11 am by Mike J. Agugliaro
Categories: Management Tags: business mentoring, Business Ninja, contractor, electrical, employee evaluation, HVAC, Key Performance Indicator, KPI, management, plumbing, scorecard, Service, training
Today’s breakthrough? Scorecards. Yeah I said it. We’re done. That’s it. Don’t you know what scorecards are? No you probably don’t know what scorecards are, but I’m going to tell you right now. They are life and business changing. Scorecards are a document that you put up that shares not only the KPIs of each employee, it also shares the skills and the competencies that that individual needs. An example of skills and competencies: If