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Mike J. Agugliaro

6 Tips For Achieving Your Goals In 2015

Tuesday, January, 20th, 2015 at 7:00 am by Mike J. Agugliaro

This is the time that people reflect on the year ahead, they set goals or resolutions, and dream of improvements they’ll make in their life and business in the months to come. Unfortunately, few people will actually achieve their goals. Most people will create goals or resolutions in January and will drop them by February. (In fact, a study by Stanford University suggests that 25% of people fail at their New Year Resolution within the 

Mike J. Agugliaro

Why You Should Stop Giving Good Customer Service

Tuesday, January, 13th, 2015 at 9:00 am by Mike J. Agugliaro

“I don’t understand,” the home services business owner said to me. “I give good customer service but I don’t get a lot of repeat business.” He was frustrated… and his business was struggling. But then what I told him next SHOCKED him: “You need to immediately STOP giving good customer service.” There’s an epidemic in the business world (not just in the home services industry): What businesses define as “good customer service” is actually not 

Mike J. Agugliaro

How To Make Your Small Business Look Like A Big Business

Tuesday, January, 6th, 2015 at 9:00 am by Mike J. Agugliaro

Compare these two home service professionals… One home services “professional” showed up to the appointment at a customer’s house. He parked his slightly dirty, unmarked truck. He wore jeans, a rumpled coat, and a John Deere hat. When the homeowner opened the door, they weren’t even sure if he was the plumber or not until the plumber said, “Do you have a problem with your pipes?” When he was done his work, he asked to