Is your Service Company Ruining your Life?
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Mike J. Agugliaro

Determining Your Perfect Customer

Tuesday, November, 18th, 2014 at 7:36 am by Mike J. Agugliaro

Every customer is important. Whether you own an HVAC, electrical, or plumbing business, you thrive on your customer base. But there’s a big difference between a good customer and a great customer. I’ve said it before, but sometimes success doesn’t come from gaining more customers. Have you ever heard of the 80/20 rule? The rule states that 80 percent of your business comes from 20 percent of your customer base. If you can achieve massive