Service Industry

Mike Agugliaro and Mike Disney deliver the State of the Union for the service industry. The talk about how the industry has to move away from the tendency to break each other down and instead shift towards a brotherhood mentality, where they help build each other up instead.

Key Lessons Learned:

The Service Industry

  • Your name matters. Mike would never recommend putting the word “hack” in your business’s name.
  • People like to complain and make fun of the way other people do business, but almost no one will call the person and offer them another way of doing things.
  • Everyone is doing the best they can with the skillsets they have.
  • The media likes to portray the trades as shady and always trying to rip people off, but do they ever cover all the quality work that gets done everyday?
  • Instead of breaking each other down, we should be helping build each other up.
  • Don’t just invest in your own pocket, invest in the industry. Your best people don’t start out as the expert, they often are completely unskilled when they first begin.
  • We’ve lost the apprentice and mentor relationship that created true craftspeople in the past.
  • Today, if you’re a one trade company in the service industry you’re pretty much a dinosaur. We have to view ourselves as the ultimate professionals and be willing to go out of our way to help other people in the industry raise their level of service up too.
  • We’re all trying to deliver happiness to our families and ourselves. When someone puts out low quality work, don’t berate them, offer to help them instead. Show them how to do it right and maybe they will be able to teach you something you didn’t know in return. What are you doing to help make them better?
  • There are always new techniques and new technology coming out. Don’t be afraid of changing your ways, do the research, understand the new tools, and if it makes sense make the switch.
  • Whenever you finish a job, ask yourself one question “Are we proud of what we just did?”
  • The bigger your business, the more responsibility you have to your employees to help them achieve a level of happiness.
  • It’s important to educate your customers to the best of your knowledge, but that being said it’s important to make sure the best of your knowledge is up to date.
  • People deserve the hurtful truth, not the comforting lie. Don’t be the guy who lets your friend walk around with something in his teeth all day.
  • Send your clients a smile. Your technicians will see and hear all kinds of negativity when they are in the field, make the world a better place by alleviating unnecessary suffering and making the client’s day a little better.

Links To Resources Mentioned

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