A knock on the door interrupts your focus. It’s one of your managers who sticks his head in the door and says, “I just wanted to tell you how much I appreciate this job. I can’t wait to come in to work every day.”
Does that ever happen? Probably not. No CEO ever hears those compliments. Instead, they hear something else…
Complaints.
Criticisms.
Negative feedback.
The job of a CEO can be a thankless one. When things go well, people happily accept the credit themselves; when they aren’t going well, they look up the organizational chart at the highest point on the chart (you!) to affix their blame, and they’re eager to share their “insights” (read: complaints) with you whenever they get their chance.
I used to think that complaints and complainers were among the worst time-sucks in my day. I would even go out of my way to avoid the people who I knew were complainers because it was frustrating to hear their complaints and that negativity would impact my day.
However I’ve since come to realize that complainers are among the most valuable people in the organization, if you take a different approach.
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