What Business Are You In?
Hey, Mike Agugliaro here, CEO Warrior, bring you another episode of what? CEO Warrior TV. Today, I want to talk about, what business are you in? I know some of you might’ve heard this before, but some of you may have not, and maybe some of you even read it in some of […]
Why Conflict In Your Business Might Be A Good Thing
Conflict. Many people will tell you that it has no place at work. Service business owners will do everything they can to avoid conflict and to keep it from happening in their business. Unfortunately, they don’t realize that some conflict – when appropriately handled – is actually a good thing for the business. Smart employers […]
How To Read The Minds Of Your Employees And Customers
Wouldn’t it be great to be able to read the minds of your employees and customers? Sure, you hear the things they say right now but we both know that there’s sometimes a difference between what they say and what they think. To your face, they’re friendly and polite; but what do they say behind […]
Stop Asking Your Customers This One Question: It’s Costing You THOUSANDS Of Dollars
The service professional showed up on time, delivered the service promised, and then prepared to leave. As he was leaving, he asked the homeowner, “how was everything with the service?” The homeowner answered, “fine, thanks.” And the service professional walked out the door, content that the homeowner was satisfied with the service they received. What […]
When To Stay In Touch With Customers
Hey, Mike Agugliaro here bringing you a video, yes with this crazy mug on my head. You’re like “What? He’s lost all sense of reality.” No I was just sitting here holding this mug because I wanted to do a video about a subject and I was like “You know I wonder if you could […]
Avoiding The Customer Experience Problem
Hey. Mike Agugliaro, Business Warrior here, bringing you, yes, another video. Are you paying attention to my videos? I’m not out here just giving lip service. I’m delivering value. Things for you to think about and things for you to take action on. Here’s what I want to tell you today. Some many people are […]
Delivering Amazing Service
Hey, Mike Agugliaro out here, business warrior bringing you a video. Yeah, this happens to be on the side of our building. Pretty crazy, right? Actually, we got a little.. Well, you can’t see it. We got a little patio area out here for the employees that come and chill when we bring in […]
How To Surprise And Delight Customers While Selling More To Them
There’s a problem with the way many business owners view selling. They often see a tug-of-war between happy customers and a sale – the more they sell to a customer, the unhappier a customer gets or vice versa. In this blog post I’m going to show you a very simple concept that will help you […]
Stop Sending Technicians To Your Customers’ Homes!
A customer calls. They’re distraught because something in their home is broken. They found your advertisement and they call you up, hoping that your business can help them. The worst thing you can do is assure them that you’re sending a technician to their house, or that you’re sending a representative to their house, or […]
Business Breakthrough: ID Badges
Today I am bringing you something that is pretty simple: ID Badges. You’re saying “yeah my company has them.” But maybe your company doesn’t have them. ID badges have a sense of credibility and trust behind them. Also, it says to a customer that they are safe, that the person coming into their home is […]
