A happy customer is a loyal customer, and good communication is the first step
Plumbers know that happy customers are the best kind of customers. They pay on time, they call back for more work, they leave positive comments on social media, and they tell their family and friends about your business. Those happy reactions have spin-off benefits to you, like bringing in more business and increasing profits.
However, knowing that you need happy customers and actually creating happy customers are two different things. It takes a lot of intentional effort to your processes and methods to make sure that you are making your customers as happy as possible. Here are three communication strategies that can help.
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